Support Center

Our support team is available to assist you with any questions or concerns. Reach out to us through:

• Email: bilegt6969@gmail.cpm
• Phone: +976 9019-5589
• Hours: Monday - Friday, 9:00 AM - 6:00 PM (Ulaanbaatar Time)

Find quick solutions to frequently encountered problems:

• Order Not Received: Track your order using the unique transaction code provided. If delivery is delayed beyond the estimated time, contact our logistics partner.
• Payment Issues: Ensure your bank transfer was successful. If you encounter errors, verify the transaction code and contact your bank.
• Account Access: If you cannot log in, use the "Forgot Password" feature or contact support for account recovery.
• Item Quality: If an item does not match its description, initiate a dispute within 48 hours of delivery.

If you have a dispute with a buyer or seller, follow these steps:

• Contact the other party directly to resolve the issue amicably.
• If unresolved, submit a dispute request through our support channel with evidence (photos, messages, transaction details).
• Our team will review the case and mediate a fair resolution within 5-7 business days.

Returns and refunds are handled on a case-by-case basis. To request a return:

• Ensure the item is in the same condition as received and initiate the request within 7 days of delivery.
• Provide proof of the issue (photos, videos) to support your claim.
• Refunds are processed via the original payment method once the return is approved and received.

Q: How long does delivery take?
A: Delivery typically takes 2-5 business days within Ulaanbaatar, depending on the item and location.

Q: Is my payment information secure?
A: Yes, we use secure bank transfers with unique transaction codes. We never store your bank login details.

Q: Can I cancel an order?
A: Orders can be cancelled before the seller confirms shipment. After confirmation, cancellation depends on the seller's policy.